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“We”, “us” or “our” means Knauf Energy Solutions with its registered office at Kortenberglaan 120, 1000 Brussel and with company number 0721.470.954. We act as controller for the personal data we gather through your use of our website, (“Website”).

Our Website makes use of “cookies”. This cookie policy sets out to inform you about the different types of cookies, which cookies we use and which cookies our service providers use and how you can manage and block cookies.

If you have any questions, concerns or complaints regarding this cookie policy or our use of cookies, you can contact us:

  • Via-mail to, to the attention of our DPO;

  • By post to: Knauf Energy Solution, attn. DPO, Kortenberglaan 120, 1000 Brussel.


This cookie policy was revised last on 5/12/2022.



Knauf Energy Solutions’ Smart Retrofit websites, online services, interactive applications, email correspondence, and advertising may use cookies and other tracking technologies, e.g., pixel tags and web beacons. These tracking technologies may help us better understand user behaviour, let us know which areas of our Smart Retrofit websites people have visited, and facilitate and measure advertising and search engine optimisation (SEO) effectiveness. We treat data collected by cookies and other tracking technologies as non-personal data. However, to the extent that local law considers Internet Protocol (IP) addresses or similar identifiers as personal data, those identifiers will also be treated as personal data. Likewise, to the extent that non-personal data have been aggregated with personal data, aggregate data will be treated as personal data for the purposes of this Privacy Policy. Knauf Energy Solutions and our partners may also use cookies and other tracking technologies to store personal data when you use the Smart Retrofit website, online services, and applications. To this end, we aim to personalise your Knauf Energy Solutions’ Smart Retrofit solutions experience and make it more convenient. For instance, we can properly welcome you the next time you visit the Smart Retrofit website if we know your first name. Knowing your country and language may facilitate providing you with a customised, more beneficial experience. If you would like to disable cookies, please consult your browser provider for instructions on how to do so. Please note that disabling cookies may also inhibit access to certain Knauf Energy Solutions’ Smart Retrofit website features. We are, just as most internet services are, entitled to automatically collect certain data to store in log files. These data may include Internet Protocol (IP) addresses, browser type and language, internet service provider (ISP), operating system, date/time stamp, click stream data, and redirecting to and exiting websites and applications. These data may be used to analyse and understand trends, manage the Smart Retrofit website, learn more about user behaviour on the site, improve the Smart Retrofit product, services, and content, and collect demographic data about our user base as a whole. Knauf Energy Solutions may also use these data for its marketing and advertising services.


Knauf Energy Solutions occasionally provides strategic partners that collaborate with Knauf Energy Solutions to provide Smart Retrofit products, services, and content or that assist Knauf Energy Solutions with selling Smart Retrofit to customers with access to certain personal data. Service providers Knauf Energy Solutions shares personal data with companies that provide Smart Retrofit services, e.g., data processing, processing customer orders, product delivery, management and improvement of customer data, providing customer service, gauging your interest in Smart Retrofit products and services, and conducting customer research and satisfaction surveys. These companies are obliged to protect your data and may be located anywhere that Knauf Energy Solutions operate.

In order to provide you with our Website, we work with an IT-service provider for the hosting of the Website.

In order to respond to your query, we may have to provide your contact data and query to third parties, such as partners, subcontractors or clients.

We may also disclose your personal data in the event such disclosure is required or necessary in order to fulfil a legal obligation. We may also disclose personal data in order to protect your vital interests or the vital interest of another natural person.


Knauf Energy Solutions takes the security of your personal data very seriously. Concerning Smart Retrofit solutions, Knauf Energy Solutions uses authentication, authorization, and encryption technologies to safeguard your personal data.


Knauf Energy Solutions makes it easy to keep your personal data accurate, complete, and up to date. 

Your personal data will be retained for as long as is necessary to complete the purpose for which they were collected, which includes a reasonable follow-up period.

The foregoing will, however, not prevent us from retaining any personal data if this is necessary to comply with our legal obligations, in order to file a legal claim or defend ourselves against a legal claim, or for evidential purposes.


We grant you access to any Smart Retrofits-related personal data that we store for any purpose whatsoever; this includes requests to rectify inaccurate data or delete data should Knauf Energy Solutions not be required to retain them by law or for legitimate business purposes. We may refuse to process requests if they are tedious or pedantic, jeopardise the privacy of others, are highly impractical, or where not otherwise required by local law. Contact us by phone on your country’s Knauf Energy Solutions Support number for any access, rectification, or deletion requests.


To provide Knauf Energy Solutions product-related location-based services, Knauf Energy Solutions and its partners and licensees may collect, use, and share precise location data, including the real-time geographic location of your computer or Knauf Energy Solutions’ Smart Retrofit devices. Where available, location-based services may use GPS, Bluetooth, and your IP address, along with crowdsourced Wi-Fi hotspots, mobile phone mast locations, and other technologies to locate the approximate location of devices. Unless you consent, these location data will be anonymously collected in a form that does not personally identify you and will be used by Knauf Energy Solutions and its partners and licensees to provide location-based products and services.


This article lists your principal rights under data protection law. We have tried to summarize them for you in a clear and legible way.

To exercise any of your rights, please send us a written request in accordance with article 1 of this privacy policy. We will respond to your request without undue delay, but in any event within one month of the receipt of the request. In the event of an extension of the term to respond or in the event we do not take action on your request, we will notify you. You have the right to:

  • request access and receive confirmation as to whether or not we process your personal data and, in the event we do so, you have the right to access such personal data, together with certain additional information that you also find listed in this privacy policy. You can request a copy of your personal data. The first copy will be provided free of charge, but we reserve the right to charge a reasonable fee if you request further copies;

  • rectification or completion of your personal data if the personal data we hold about you is inaccurate or incomplete;

  • request erasure of your personal data when:

  • if the legal ground for the processing is consent, you withdraw your consent, and no other lawful ground exists;

    the processing is for direct marketing purposes;

    the personal data have been unlawfully processed; or,

    erasure is necessary for compliance with EU law or Belgian law.​

    the personal data are no longer needed in relation to the purposes for which they were collected or otherwise processed.

There are certain exclusions to the right to erasure. Those exclusions include where processing is necessary.

  • object to processing of your personal data on grounds relating to your particular situation, but only to the extent that the legal basis for the processing is that the processing is necessary for:

  • the purposes of the legitimate interests pursued by us or by a third party.

    the performance of a task carried out in the public interest or in the exercise of any official authority vested in us.

​​​If you make such an objection, we will cease to process the personal information unless we can demonstrate compelling legitimate grounds for the processing which override your interests, rights and freedoms, or the processing is for the establishment, exercise or defense of legal claims. 

You have the right to object to our processing of your personal data for direct marketing purposes (including profiling for direct marketing purposes). If you make such an objection, we will cease to process your personal data for this purpose.

  • to complain to a supervisory authority If you consider that our processing of your personal information infringes data protection laws. In Belgium, you can submit a complaint to the Authority for the protection of personal data, Drukpersstraat 35, 1000 Brussel (,


We have the right to modify this privacy policy from time to time. You will always be able to consult the most recent version of the privacy policy on the Website and/or by any other means such a printed version of the most recent version of the privacy policy.


Knauf Energy Solutions’ Smart Retrofit websites, products, applications, content, and services may contain links to third-party websites, products, and services. Our products, services, or content may also use or offer third-party products, services, or content. Data collected by third parties, which may include things like location or contact data, are governed by their own privacy practices. We encourage you to inquire about these third-party privacy practices.


Any data you provide may be transmitted to or be opened by entities worldwide, as stipulated in this Privacy Policy. Personal data related to Knauf Energy Solutions’ Smart Retrofit products and services concerning residents of Switzerland or a European Economic Area Member State are controlled by Knauf Energy Solutions SPRL and processed by Clayton MacKenzie Ltd on its behalf. Knauf Energy Solutions uses approved model contract clauses for the international transfer of personal data collected in the European Economic Area and Switzerland.


To guarantee the security of your Smart Retrofits-related personal data, we inform Knauf Energy Solutions employees about our privacy and security guidelines and strictly enforce privacy protection.


Knauf Energy Solutions may be obliged by law, a legal process, litigation, and/or requests by public and government authorities in or outside your country of residence to disclose your personal data. We may also disclose information about you should we determine it appropriate and necessary for reasons of national security, law enforcement, or other issues of public interest. We may also disclose your personal data should we decide that such disclosure be reasonably required to enforce our general terms and conditions or protect our users or operations. Furthermore, we may transfer some or all the personal data collected to a relevant third party in the event of a reorganisation, merger, or sale.


If you have any questions or concerns about the Knauf Energy Solutions Privacy Policy or data processing, or if you wish to file a complaint about a possible violation of local privacy laws, please contact us. We are always available by phone on your country’s Knauf Energy Solutions Support number. Any such communications will be investigated, and a response will be provided as soon as possible, where appropriate. If unsatisfied with the response, you may refer your complaint to the relevant regulator in your jurisdiction. If requested, we will attempt to provide you with information on the relevant channels through which to file a complaint and that may have a bearing on your circumstances. Knauf Energy Solutions may periodically update its Smart Retrofit Privacy Policy.

Substantial amendments to the policy will be announced on the Knauf Energy Solutions’ Smart Retrofit website at the time of the amended Privacy Policy’s posting.

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